If you are looking for a web host to store your new website there is one feature you should always look out for – support. Many people overlook this aspect because it’s not an immediate need, but they soon regret it when they end up in trouble.
A good web host will offer you 24/7 professional support. You don’t need assistance just between a set time interval. You will need support when you actually have a problem. This is a huge issue. Let’s presume you want to install a new feature on your website, like enabling a commerce platform. You will probably need the assistance of the staff to find out the exact steps through which you need to go to successfully install all the needed components.
Would you wait until someone from the support team gets online? Or are you willing to google it ? These are technical issues strongly connected to the host itself and it’s all up to them. When you need support you need it right away, not in hours or days. You might not consider this so important now, but it will become critical especially when you are operating business and ecommerce transactions with your website.
What if you needed a system variable configured for you PHP to work? This arises a new problem – you want support to be available at all times but you also need it to be professional support. You don’t want to get in contact with some staff which has less knowledge than you. The people helping you should be experts, at least in the aspects regarding their own hosting service.
It’s necessary that they know how to change that PHP variable for you and how to keep things secure in the same time. This is a major aspect so test it before actually making your purchase. Visit the site, contact the support team and ask them something technical of which you know the answer. See if they can actually help you or they’re simply present there without actually being helpful.
There are many web hosts out there, but few of them provide 24/7 support. Look out for that and give it a thought when you make you decision in selecting web hosting package. There are few 24/7 support hosts, but even fewer offer actual professional, expert assistance. So, check for both these features and give them the credit they deserve. Don’t get blindsided by the other shiny features or cheap prices. Better choose a non-expensive host rather than a cheap one, even if the sole difference between the two is the support they offer.
The importance of support from your $1 web hosting is often underestimated, but don’t make this mistake which you might hit you in the future, in the critical moments. Better think it though now than regret it later.